Frequently Asked Questions

Think of us as your personal luxury market analysts! We look at the "Big Six": Original Retail Value, Current Trends, Condition, Rarity, Sales History, and Age. Our goal is to price your pieces to move while ensuring you get a return that reflects their worth.

To keep things fair for our shoppers and consistent with market trends, our expert team sets the final price. We’ve got our fingers on the pulse of what’s trending right now, so you can trust us to find that "sold!" sweet spot.

Resale is a bit like driving a new car off the lot—value shifts once an item leaves the boutique. Unless a piece is a rare "unicorn" or a high-demand collector’s item (looking at you, Birkin!), it will typically be priced below the original retail to entice our savvy shoppers.

You relax! We handle the marketing, and the "retail therapy" sessions with customers. Once your items are processed through intake, our team finalizes the pricing and gets them onto the floor for their debut.

Absolutely. To keep our inventory fresh and your items moving, we reserve the right to run seasonal promotions or offer strategic discounts. It’s all part of the plan to get your pieces into their new homes!

Because we jump straight into the logistics of selling your items, pricing is finalized during our intake process. If you have a specific "sentimental value" figure in mind, let’s chat before we officially sign them in!

Please bring your freshly laundered items neatly folded in a bag, NOT on hangers. We do not accept items with odors, rips, tears or stains.

Typically, we consign items for 90 days. After that, any unsold items may be returned or donated based on your preferences.

Yes. To keep our racks filled with unique and premium finds, we are unable to accept fast fashion brands such as Target, Old Navy, H&M, Forever 21, and Shein. If you aren’t sure about a specific brand, feel free to give us a call before your visit!

Everyday Favorites: Madewell, J.Crew, Anthropologie, and Boden.

Athleisure & Active: Lululemon, Athleta, Alo Yoga, and Vuori.

Denim Darlings: Levi’s (Premium/Vintage), AGolde, Mother, and Frame.

Contemporary Designers: Ganni, Staud, Anine Bing, and Reformation.

Luxury Staples: Theory, Vince, Eileen Fisher, and Rag & Bone.

High-End Labels: We gladly accept authenticated pieces from Gucci, Prada, Louis Vuitton, and Chanel.

Footwear & Accessories: Birkenstock, Frye, Veja, and Coach

• We process consignor payouts on the 15th of each month via ACH direct deposit. Your payment will include all sales activity from the previous calendar month.

• To keep our system running smoothly, please keep the following requirements in mind:

• Payment Method: ACH direct deposit is required for all consignors to ensure secure and timely payments. You enter your banking information securely in your consignors portal.

• Minimum Balance: Payouts are automatically triggered once your account balance reaches at least $10.

• Processing Fee: A flat $2.50 ACH fee is applied to each payout.